Drawers support
Something not working, or an idea to share? Email support@glenlight.com and a real person will reply.
Common questions
Where are my photos stored?
Inside the Drawers app on your iPhone. They are not added to your Photos library, and they are not sent to us.
How do I back up my drawers?
Open Drawers, then Settings, then iCloud backup, and tap Back Up Now. The backup is stored privately in your own iCloud storage and only Drawers can open it.
How do I move to a new phone?
Install Drawers on the new phone and sign in to the same iCloud account. Drawers will offer to restore your backup the first time you open it.
I deleted something by mistake.
Open Drawers, then Deleted Items. Deleted photos, files and notes stay there for 10 days and can be restored.
I forgot my Safe PIN.
The PIN is stored only on your device, so it cannot be reset by us. If Face ID is set up you can still open the Safe with it. Otherwise, email us and we will help where we can.
Videos and large files are missing after a restore.
By default, videos and files over 25 MB are not backed up, to save your iCloud storage. Turn on “Include videos and large files” in Settings, then back up again.